Purchasing, Shipping & Returns
1. If we cancel any order we shall offer a refund or credit to your account the price paid by you. 2. We shall attempt to fulfill all orders in accordance with our terms and conditions. 3. It is your responsibility to ensure full payment is collected from your customer. We recommend that you receive payment in full clear funds before ordering the product from us. 4. If we are unable to supply the product ordered we will advise you to source the product from another provider. 5. We will arrange for the Products to be delivered to the address for delivery indicated on your Order 6. We put our return address label on the reverse of packages for security reasons. No mention of Sacred Enchantments is made. 7. We aim to ship all products within 2-14 business days, but no longer than 21 business days. If a situation arises that will delay your order in any way we will contact you by email. 8. The period stated within which your orders are dispatched is approximate 9. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our control. 10. Items that are Missing or lost in the mail will be replaced ie replacement product sent to your, after a period of 15 working days from posting for UK deliveries and 30 working days for all other deliveries. See note 11 below. 11. For items lost or gone missing in the mail we will require a signed confirmation form to be completed by the addressee of the parcel before we can consider a refund or replacement. 12. We will do our best to correct errors and omissions as quickly as possible after being notified of them 13. We advise the use of Delivery confirmation for orders over the value of $20.00. Tracking numbers will be supplied for delivery confirmation items only. 14. Any Parcels sent over the value of $20.00 by normal First Class Mail that do not arrive at the customers address or go missing in the post will only be refunded or replaced after confirmation of loss and after Royal Mail settlement for lost parcels. 15. We send all mail via Royal Mail First Class or Air Mail post. We use an online service and no ‘proof of posting’ is required or obtained. 16. Added 07/03/09 Lost or Damaged Parcels: To claim for lloss of a parcel you are required to ask your customer to contact their nearest Royal Mail Parcel Office and then you must complete our form and include the contact name and address details for the local parcel office your customer enquired at. We will then file a claim against Royal Mail. Damaged parcels please ask your customer for a photo and to keep the packaging (Royal Mails request) then complete the form, no contact details required at Royal Mail for damaged items. p>
